Privacy Policy

Last Updated: 20th August, 2025

VIONA Health (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, website, and digital platforms.

1. Information We Collect

We may collect the following types of information:

• Personal Identification: Name, date of birth, gender, ID/passport number, contact details.

• Health Information: Medical history, prescriptions, test results, treatment notes (collected with your consent).

• Account Details: Login credentials, payment information, and preferences.

• Technical Data: IP address, browser type, device details, and usage patterns when you interact with our website or apps.

• Recruitment Data: CVs, employment history, references, and supporting documents if you apply for a job.

2. How We Use Your Information

We use your information to:

• Provide healthcare services, consultations, and treatment.

• Book appointments and process payments.

• Deliver products or medications purchased through our platforms.

• Communicate with you regarding your health, inquiries, or services.

• Improve our website, digital tools, and overall service delivery.

• Comply with medical, legal, and regulatory obligations.

• Support recruitment, reporting, and internal governance.

3. How We Protect Your Information

• All sensitive health data is encrypted during transmission and securely stored.

• Access to personal information is restricted to authorized staff only.

• We follow applicable privacy laws (including GDPR and HIPAA where applicable).

• Regular audits and security checks are conducted to ensure data safety.

4. Sharing of Information

We do not sell or rent your personal data. We may share information only when:

• Required for your medical care (e.g., referrals, laboratory tests, pharmacies).

• Necessary for payment processing with secure third-party providers.

• Mandated by law, regulation, or public health requirements.

• With your explicit consent for research, partnerships, or special programs.

5. Your Rights

You have the right to:

• Access and request a copy of your personal data.

• Correct or update inaccurate information.

• Withdraw consent for certain processing activities.

• Request deletion of your data where applicable.

• File a complaint with a data protection authority if you believe your rights have been violated.

6. Cookies and Digital Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. You may disable cookies in your browser settings, but some features may not function properly.

7. Children’s Privacy

We provide healthcare services for children under the consent of a parent or guardian. We do not knowingly collect data directly from children without proper authorization.

8. Data Retention

We retain personal data only as long as necessary to fulfill medical, legal, and operational requirements, after which it will be securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for the privacy practices of those websites.

10. Changes to this Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated through our website or other official channels.

11. Contact Us

For questions, requests, or complaints about this Privacy Policy, please contact us